Privacy Policy

This policy explains how Fair Dinkum Drainage (ABN 90 719 881 741) handles personal information. We are bound by the Australian Privacy Principles under the Privacy Act 1988 (Cth).

What we collect

When you contact us or submit a quote request, we may collect:

• Your name
• Your phone number and email address
• The suburb and, where you provide it, the address of the property
• A description of the drainage problem
• Photographs you choose to upload with an enquiry
• Your preferred method of contact

We collect this information directly from you. We do not buy personal information from third parties, and we do not ask for financial details through this website.

Photographs you send us

Uploading a photo is optional. If you do, we use it only to understand the problem and to prepare a quote. Photos may include metadata such as the time taken and, depending on your device settings, a location. If you would rather not share that, take a screenshot of the photo and send that instead, or simply describe the problem in words.

We do not publish photos of your property, use them in advertising, or share them on social media without asking you first and getting your agreement.

Why we collect it

• To respond to your enquiry and arrange an attendance
• To quote, carry out and invoice drainage work
• To keep a record of work performed at a property
• To meet our obligations as a licensed contractor

Work records and footage

Where we carry out a CCTV drain inspection, the footage and any accompanying report relate to the property and are provided to the person who engaged us. We retain a copy as a record of the work. If an insurer, body corporate or council needs a copy, we will provide it to you to pass on rather than sending it on your behalf, unless you ask us to.

Who we share it with

We do not sell your personal information. We share it only where it is necessary to do the work or where the law requires it, for example with a service provider that hosts this website or handles our enquiry email, or with your body corporate or property manager where they are the party engaging us.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Enquiry submissions are transmitted over an encrypted connection. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

How long we keep it

We keep enquiry and job records for as long as we need them for the purpose they were collected, and for as long as we are required to for tax, insurance and licensing purposes. After that we destroy or de-identify them.

Cookies and analytics

This website does not use advertising or cross-site tracking cookies. If analytics are in use, they are configured to measure page visits and conversions such as phone-number taps and form submissions, not to build a profile of you across other websites.

Accessing or correcting your information

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at fairdinkumdrainage@gmail.com or 0412 661 632. We will respond within a reasonable period.

Complaints

If you believe we have mishandled your personal information, contact us first at fairdinkumdrainage@gmail.com so we can try to resolve it. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Fair Dinkum Drainage
28 Citrus Drive, Nerang QLD 4211
0412 661 632
fairdinkumdrainage@gmail.com